Last Updated: September 23, 2026

At Active Ventura, we want you to be satisfied with your purchase. If you are not completely happy with your order, you may request a return in accordance with the policy below.

This Refund Policy applies to all purchases made through activeventura.com.

Returns Summary

Return Window: request within 30 days after delivery
Return Shipping: Customer pays return shipping for change-of-mind returns. We cover return shipping for defective, damaged, or incorrect items. 
Refund Processing Time: Refunds are processed within 14 days after the returned item has been received and inspected.
Restocking Fees: No restocking fees are charged.

Cancellation Period & Return Eligibility

Customers have the right to cancel their purchase and request a return within 30 days of receiving their order.

To be eligible for a return:

• Items must be unused

• Items must be in their original packaging

• Items must be in resalable condition

• Proof of purchase (such as an order number or receipt) must be provided

Items returned that do not meet these conditions may not be eligible for a refund.

How to Start a Return

To initiate a return, please contact our customer support team and include:

• Your order number

• The reason for the return

You can contact us at: support@activeventura.com

Once your request has been reviewed and approved, we will provide return instructions.

Please do not send items back without contacting us first, as returns require approval and instructions from our support team.

Return Address

Approved returns should be sent by mail to the following address:

Active Ventura
151 Watling St
Stone, Dartford DA2 6GB
United Kingdom

Please only send returns to this address after receiving return instructions from our support team.

Return Shipping Costs

Return shipping costs depend on the reason for the return. Return shipping costs are non-refundable unless the item received was defective, damaged, or incorrect.

Defective, damaged, missing or incorrect items
If your order arrives defective, damaged or incorrect, or if an item is missing, please contact us at support@activeventura.com as soon as possible, and within 30 days of delivery. Please include your order number and, where possible, a photo of the item and packaging.

• Defective, damaged or incorrect items: we will cover the return shipping costs and, at your choice, send a replacement (subject to availability) or issue a full refund.
• Missing items: we will send the missing item (subject to availability) or issue a refund for it. No return is needed.

Change-of-mind returns
If you wish to return an item for personal reasons (for example, change of mind or incorrect size), the customer is responsible for the return shipping costs.

Restocking Fees

We do not charge restocking fees.

Refund Method & Processing

Once we receive and inspect your returned item, we will notify you of the outcome of your refund request.

If approved, refunds will be processed within 14 days after the returned item has been received and inspected.

Refunds will be issued to the original payment method used during checkout.

Please note that processing times for refunds may vary depending on your payment provider.

Damaged Goods

Inspection upon receipt: Please inspect your order immediately upon delivery.

Reporting damaged goods: If your items arrive damaged, defective, or incorrect, please let us know as soon as possible after delivery at support@activeventura.com with your order number and clear photos/videos of the damaged goods and packaging.

Resolution: Upon review, we will provide a free replacement or issue a full refund (including all shipping costs). You will not be charged any return or processing fees for damaged or defective goods.

Non-Returnable Items

Certain items may not be eligible for return for hygiene or safety reasons. If applicable, this will be clearly stated on the product page.

Exchanges

We currently do not offer direct exchanges.

If you would like a different size or item, please return the original product following the return procedure above and place a new order.

Contact Information

Store Name: Active Ventura
Business Name: Nomive (Operates www.activeventura.com)
Business Address: 151 Watling St, Stone, Dartford DA2 6GB, United Kingdom
Email Support: support@activeventura.com
Phone Support: +44 7488 818563
Chamber of Commerce (KvK): 98263226
VAT Number: NL005320705B09

Customer Service Hours

Monday–Friday, 09:00–17:00 (UK time)
Saturday & Sunday: Closed

We aim to respond to all emails within 24 hours (Monday to Friday). Messages sent during the weekend are handled on the next business day.