Billing Terms & Conditions

Last Updated: September 23, 2026

At Active Ventura, we want the payment process to be clear, secure and straightforward. These Billing Terms & Conditions explain how payments are processed when you make a purchase from Active Ventura.

1. Accepted Payment Methods

We accept secure payment methods available through our checkout, including:

  • Credit and debit cards (Mastercard, Maestro, American Express, Visa)

  • Google Pay and Apple Pay

  • Shop Pay

  • PayPal

Available payment options are displayed during checkout.

2. Payment Processing

Payment is processed securely through Shopify and its authorised payment providers.

When you complete your purchase:

  • Your payment must be successfully authorised before your order can be processed.
  • You will receive an automated order confirmation email after completing your purchase.
  • If a payment cannot be authorised, your order will not be processed.

If your payment fails, please check that your billing information is correct, contact your bank or payment provider, or try another available payment method.

3. Pricing & Currency

All prices on the Active Ventura website are displayed in British Pounds (GBP).

The price shown on the product page and at checkout is the final price you will pay.

  • All applicable taxes are included in the displayed price.
  • No additional payment processing fees apply.
  • No unexpected charges will be added during checkout or upon delivery.
  • Active Ventura does not apply hidden fees, currency conversion surcharges or additional billing costs after purchase confirmation.

Prices and product availability may change from time to time. Any applicable price at the time of purchase will be clearly displayed before you complete your order.

4. Payment Security

Your payment security is important to us.

Payments are processed through Shopify and its authorised payment providers using industry-standard security measures.

Active Ventura does not store or have access to your full payment card details.

Our website also uses SSL encryption technologies to help protect personal and payment information during transmission.

Our payment processing partners comply with applicable PCI DSS security standards.

5. Order Confirmation

After successfully completing your purchase, you will receive an automated order confirmation email containing your order details.

If you do not receive your confirmation email shortly after completing your purchase, please check your spam or junk folder. If you still cannot find it, please contact our customer support team.

6. Declined or Failed Payments

If a payment cannot be authorised, the order will not be processed.

If this happens, we recommend checking your billing information and contacting your bank or payment provider if necessary. You may also try another payment method available at checkout.

7. Payment References

Depending on the payment provider used, your bank or payment statement may display a charge reference related to Active Ventura or Nomive.

Nomive is the business operating Active Ventura.

8. Contact Information

Store Name: Active Ventura
Business Name: Nomive (Operates www.activeventura.com)
Business Address: 151 Watling St, Stone, Dartford DA2 6GB, United Kingdom
Email Support: support@activeventura.com
Phone Support: +44 7488 818563
Chamber of Commerce (KvK): 98263226
VAT Number: NL005320705B09

Customer Service Hours

Monday–Friday: 09:00–17:00 (UK time)
Saturday & Sunday: Closed

We aim to respond to all emails within 24 hours, Monday to Friday. Messages sent during the weekend are handled on the next business day.