Payment Policy

Last Updated: September 23, 2026

At Active Ventura, we are committed to providing a secure, transparent, and straightforward payment experience. This Payment Policy explains how payments are processed and ensures full clarity regarding pricing and billing for customers in the United Kingdom.

1. Accepted Payment Methods

We accept secure payments through trusted payment providers available at checkout, including:

  • Credit and debit cards (Mastercard, Maestro, American Express, Visa)

  • Google Pay and Apple Pay

  • Shop Pay

  • PayPal

Available payment options are displayed clearly during the checkout process.

2. Pricing Transparency

All prices displayed on our website are shown in British Pounds (GBP). The price shown on the product page and at checkout is the final price you will pay.

  • All applicable taxes are included in the displayed price.

  • No additional payment processing fees apply.

  • No unexpected charges will be added during checkout or upon delivery.

Active Ventura does not apply hidden fees, currency conversion surcharges, or additional billing costs after purchase confirmation.

3. Payment Processing & Security

All payments are processed securely through Shopify and its authorized payment partners.

  • Data Privacy: Active Ventura does not store or have access to your full payment card details.

  • Encryption: Our website uses industry-standard SSL encryption technologies to protect your personal and payment information during transmission.

  • Compliance: Payment processing partners comply with PCI DSS security standards to ensure every transaction is safe.

4. Order Confirmation

After completing your purchase, you will receive an automated order confirmation email containing your order details. If you do not receive this confirmation shortly after payment, please check your spam folder or contact our customer support team.

5. Declined or Failed Payments

If a payment cannot be authorized, the order will not be processed. If this occurs, please verify your billing information, check with your bank, or attempt to use another available payment method at checkout.

Contact Information

Store Name: Active Ventura
Business Name: Nomive (Operates www.activeventura.com)
Business Address: 151 Watling St, Stone, Dartford DA2 6GB, United Kingdom
Email Support: support@activeventura.com
Phone Support: +44 7488 818563
Chamber of Commerce (KvK): 98263226
VAT Number: NL005320705B09

Customer Service Hours

Monday–Friday, 09:00–17:00 (UK time)
Saturday & Sunday: Closed

We aim to respond to all emails within 24 hours (Monday to Friday). Messages sent during the weekend are handled on the next business day.