Privacy Policy

Last Updated: September 23, 2026

At Active Ventura, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, use our services, or make a purchase from our store.

By using our services, you agree to the collection and use of information in accordance with this policy.

1. How We Collect Personal Information

We collect personal information that identifies or can reasonably be linked to you through the following sources:

Information you provide directly
When you place an order, contact customer support, or communicate with us.

Information collected automatically
When you browse our website, certain data may be collected automatically through cookies and similar technologies, such as your IP address, device type, browser information, and interaction with our website.

We use cookies and similar technologies to operate our website and improve user experience. You can manage cookie preferences through your browser settings.

Information from third parties
We may receive information from trusted service providers such as payment processors, logistics partners, and analytics providers required to operate our services.

2. Personal Information We Process

To provide and improve our services, we may process the following categories of information:

Contact Information
Name, shipping address, billing address, email address, and phone number.

Order & Transaction Information
Products purchased, order details, and purchase history.

Payment Information
Payments are processed securely by Shopify and our authorised payment providers. Active Ventura does not store full payment card details.

Technical Information
IP address, browser type, device information, and website usage data.

3. Purpose of Data Processing

We use personal information for the following purposes:

  • Order Fulfilment — processing payments, arranging shipping, and managing returns or exchanges

  • Customer Support — responding to inquiries and providing assistance

  • Marketing Communications — sending promotional emails where you have provided consent

  • Advertising — displaying relevant advertisements through approved advertising platforms, subject to applicable consent requirements

  • Security & Fraud Prevention — protecting customers and preventing fraudulent activity

  • Legal Compliance — meeting applicable legal and regulatory obligations

4. Sharing Your Information

We do not sell your personal data.

We may share information with trusted partners strictly necessary to operate our business:

  • Shopify — our ecommerce platform hosting and order processing provider

  • Payment Providers — to securely process transactions

  • Shipping & Logistics Partners — to deliver your orders

  • Advertising Platforms — to provide relevant advertising where permitted

  • Legal Authorities — where required by law or to protect rights and safety

5. Your Rights and Choices

If you are located within the European Economic Area (EEA) or the United Kingdom, you may have the following rights:

  • Right to access your personal data

  • Right to request correction of inaccurate information

  • Right to request deletion of your personal data

  • Right to object to certain data processing activities

  • Right to withdraw consent where processing relies on consent

  • Right to lodge a complaint with a supervisory data protection authority (such as the Information Commissioner's Office (ICO) in the UK) if you believe your data is not processed lawfully.

You may unsubscribe from marketing communications at any time using the unsubscribe link included in our emails.

6. International Data Transfers

Because we use Shopify and other global service providers, your information may be transferred to and processed in countries outside the European Economic Area (EEA).

Where such transfers occur, appropriate safeguards — including Standard Contractual Clauses or equivalent legal mechanisms — are applied to protect your data.

7. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected:

  • Order and Transaction Data: Retained for up to 7 years to comply with legal, tax, and statutory accounting obligations.

  • Customer Support Records: Retained for up to 2 years following resolution to handle any follow-up questions or claims.

  • Marketing Data: Retained until you withdraw your consent or unsubscribe.

When personal information is no longer needed, it is securely deleted or anonymised.

8. Data Controller

Nomive (operating as Active Ventura) is the data controller responsible for your personal data collected via www.activeventura.com under applicable data protection laws (including the GDPR).

Contact Information

Store Name: Active Ventura
Business Name: Nomive (Operates www.activeventura.com)
Business Address: 151 Watling St, Stone, Dartford DA2 6GB, United Kingdom
Email Support: support@activeventura.com
Phone Support: +44 7488 818563
Chamber of Commerce (KvK): 98263226
VAT Number: NL005320705B09

Customer Service Hours

Monday–Friday, 09:00–17:00 (UK time)
Saturday & Sunday: Closed

We aim to respond to all emails within 24 hours (Monday to Friday). Messages sent during the weekend are handled on the next business day.